How can we help?
Guides for getting connected, setting up your router and sorting out the usual hiccups.
Routers that work on your network
What your router needs for each network, and the models we know work or don’t.
- Routers and modems that work on the nbn What your router needs for nbn FTTP, HFC, FTTC, Fixed Wireless, FTTN and FTTB, plus the routers we know work with Quokka Net, and the ones that don’t.
- Routers and modems that work on Opticomm Your router needs a WAN Ethernet port that connects using IPoE (DHCP) for Opticomm. See the routers we know work with Quokka Net, and the ones that don’t.
- Routers and modems that work on SUPA Networks Your router needs a WAN Ethernet port that connects using PPPoE for SUPA Networks. See the routers we know work with Quokka Net, and the ones that don’t.
- Routers and modems that work on Neoloop (Lynham Networks) Your router needs a WAN Ethernet port that connects using PPPoE for Neoloop, formerly Lynham Networks. See the routers we know work, and the ones that don’t.
Setting up your router
Step-by-step setup for the routers we sell and popular bring-your-own models.
- Set up a NetComm NF18Mesh The NetComm NF18Mesh’s lights and ports, how to run its setup wizard for VDSL or Ethernet WAN, and how to factory reset it.
- Set up a TP-Link Archer AX23 Set up a TP-Link Archer AX23 AX1800 router for Quokka Net from its web management page, step by step.
- Set up a TP-Link Deco BE5000 Set up a TP-Link Deco BE5000 mesh system for Quokka Net with the Deco app, including the PPPoE login.
- Set up a TP-Link VX220-G2v What the TP-Link VX220-G2v’s lights mean, and how to connect it on nbn FTTN, FTTB, FTTP or Fixed Wireless.
- Set up a D-Link DIR-853 The D-Link DIR-853 AC1300 router’s lights and ports, and how to set up its PPPoE connection for Quokka Net.
- Set up an ASUS ZenWiFi AX Mini (XD4) Connect an ASUS ZenWiFi AX Mini (XD4) to your network box and set it up for Quokka Net with Quick Internet Setup.
- Set up an eero router Set up an eero for Quokka Net in the eero app, what its light colours mean, and how to reboot or reset it.
- Set up a Nokia WiFi Beacon Set up a Nokia WiFi Beacon 1.1 with the Nokia WiFi app, configure its internet connection, and factory reset it.
- Frontier Networks VDSL router settings The modem settings a Frontier Networks VDSL service needs: PPPoE on VLAN 100.
Your connection box
Connecting to the box your network installed, and what its lights mean.
- Getting connected on Opticomm Find your Opticomm box (ONT), which port your router plugs into, and what its lights mean.
- Frontier Networks Huawei HG8546M: connecting the cables How to connect the cables to a Frontier Networks Huawei HG8546M, log in to it, and what its status lights mean.
- Frontier Networks Huawei HG658: connecting the cables How to connect the cables to a Frontier Networks Huawei HG658, what its status lights mean, and how to reset it.
- Vision Network FTTB UBE NTU guide How the Vision Network FTTB UBE NTU connects, and what its power and diag lights tell you.
- Adtran ONT lights explained Check the power, optical, LAN and alarm lights on your Adtran ONT, restart it, and what to tell us if it still isn’t working.
- Ubiquiti NTU lights explained Check the signal lights on your Ubiquiti UFiber Loco NTU, restart it, and what to tell us if it still isn’t working.
Troubleshooting
Slow speeds, dropouts and resetting your equipment.
- Improving slow internet speeds Simple tests to find out whether slow speeds are coming from your connection or from Wi-Fi and devices at home, and what to do next.
- Slow speeds or dropouts: when nbn will investigate The thresholds nbn uses before it will investigate slow speeds or dropouts as a Performance Incident, in plain English.
- Reset your nbn HFC connection box How to factory reset the nbn HFC connection box (Arris CM8200 or CM820) when your service isn’t working properly.
Usage and online safety
Estimating your data use, usage alerts and content filtering.
- Estimating your data usage Roughly how much data streaming, browsing, gaming, downloads and calls use per hour.
- Usage and spend notifications How often call and data usage updates, and when we email usage alerts for internet and mobile services.
- Content filtering and online safety How to filter content at home with an approved Family Friendly Filter, online safety tips for parents, and how to report harmful content.