The NetComm NF18Mesh is a Wi-Fi modem router that works on nbn (including FTTN and FTTB, through its DSL port), Opticomm, SUPA Networks, Neoloop and other fibre networks. This guide covers how to set it up, what its lights and ports are, and how to factory reset it.

Bought your NF18Mesh from Quokka Net? We don’t always send it set up for your service. On Opticomm, SUPA Networks and VostroNet it connects by itself once it’s plugged in. Otherwise, follow this guide to finish setting it up.

The NetComm NF18Mesh

Set up the NF18Mesh

1. Connect the cables

  • nbn FTTN or FTTB, or another VDSL service: connect a phone cable (RJ11) from the NF18Mesh’s DSL port to your phone wall socket.
  • Every other connection: connect an Ethernet cable from the NF18Mesh’s blue WAN port to the Ethernet port on your connection box (NTD or ONT).

Then connect your computer or phone to the NF18Mesh, with an Ethernet cable or over Wi-Fi. The Wi-Fi name and password are on the label on the back.

2. Log in

Open a web browser and go to http://192.168.20.1 or http://cloudmesh.net. Log in with the username and password on the label on the back of the router.

If it hasn’t been set up yet, the setup wizard appears. Click Yes, start the setup wizard.

The NF18Mesh setup wizard welcome screen

3. Internet settings

Choose your Internet service:

  • VDSL for nbn FTTN or FTTB, or another VDSL service
  • Ethernet WAN for everything else

Then choose the connection type:

Network Connection type Username and password
Opticomm, SUPA Networks and VostroNet Dynamic IP Not needed
nbn PPPoE or Dynamic IP, as your activation email says For PPPoE, from your activation email
Neoloop PPPoE From your activation email
Other networks As your activation email says For PPPoE, from your activation email

Your PPPoE username usually looks like [email protected] (older services may use [email protected]). It’s in the email we sent when your service was connected. If you can’t find it, contact us.

VDSL with the PPPoE connection type, and the username and password fields

Ethernet WAN with the Dynamic IP connection type

Ethernet WAN with the PPPoE connection type

4. Wireless settings

We recommend leaving these as they are. You can change the Wi-Fi name and password if you like.

The wizard’s wireless settings

5. Phone, security and time zone

  • Phone: click Next to skip this, unless you have a VoIP phone service to set up.
  • Gateway security: we recommend leaving the default settings.
  • Time zone: choose yours.

The wizard’s gateway security settings

The wizard’s time zone settings

6. Check the summary

Give the router three to four minutes to connect. The summary then shows:

  • Internet connection: whether it connected. If it isn’t successful, click the red or yellow message to go back to the internet settings and check them.
  • Phone line 1 and 2: your VoIP phone lines, if you set them up.
  • Login username and password: for the router’s settings page.
  • Wireless network and password: the Wi-Fi names and passwords for 2.4 GHz and 5 GHz.

The setup wizard summary

Lights on the front

The lights on the front of the NF18Mesh

Light Status What it means
Power Red Starting up
Green Working normally
Off No power
Internet Green Connected to the internet
Green flashing Connected, with data moving
Off Not connected to the internet
WAN Green Something is plugged into the WAN port
Green flashing Data moving through the WAN port
Off Nothing plugged into the WAN port
DSL Green DSL connected
Green flashing DSL connecting (a signal is detected)
Off No DSL signal

If the WAN or DSL light is on but the Internet light is off, the line is connected but the router can’t log in. Check the connection type, username and password.

Ports on the back

The back of the NF18Mesh, with its ports numbered 1 to 9

  1. DSL: for VDSL services, like nbn FTTN and FTTB. Connect a phone cable to your wall socket.
  2. Telephone 1 and 2: for phone handsets, with a VoIP service.
  3. Ethernet 1 to 4: gigabit LAN ports for your wired devices.
  4. WAN: gigabit WAN port. Connect it to your connection box (NTD or ONT).
  5. Reset: hold for 10 seconds to factory reset.
  6. 2.4G WPS and 5G WPS buttons.
  7. USB port.
  8. Power: connect the power supply here.
  9. Label: the router’s login details, and its Wi-Fi name and password.

Check your connection

Log in and look at the Internet information on the main screen. It shows:

  • Connection type: ETH for Ethernet WAN, PTM for VDSL, or No connection.
  • Line rate (upstream and downstream): on VDSL, the speed your line has connected at.
  • IP addresses and DNS servers: if these are filled in, the router is online.

The NF18Mesh internet information

To change the internet settings later, click Internet, then click the connection’s name.

The NF18Mesh list of internet connections

Factory reset

A factory reset erases all your settings, including your internet login and Wi-Fi name and password.

  • With the reset button: hold the Reset button on the back for 10 seconds.
  • From the settings page: click Advanced, then Configurations under System. Choose Factory Reset, click Restore Default Settings, then OK.

Wait two minutes for the router to restart. When you next log in with the username and password on its label, the setup wizard starts again.

The NF18Mesh factory reset page

Still not working?

Report a problem or call us on 1800 663 977. For more detail, see the NetComm NF18Mesh user guide (PDF).