Remote Assistance
Let one of our support agents see your computer screen, or what your phone's camera sees, and help you sort things out while you stay on the phone with them.
Only enter a code from an agent you called yourself. If someone contacts you unexpectedly and asks to see your computer or phone, hang up and call us on 1800 663 977.
Share your computer screen
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Call us and ask for remote assistance
An agent will give you a support code.
Call 1800 663 977 -
Enter the code below
Your browser will download a small support app. -
Open the app and allow it to run
The agent can then see your screen. You can see what they're doing, and you can end the session at any time by closing the app.
Show us with your phone camera
Sometimes it's quicker to show us: the lights on your modem, how the cables are plugged in, or your connection box on the wall. You share your phone's camera through its web browser, so there's no app to install.
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Call us and ask to show us with your camera
An agent will give you a code. Putting the call on speaker makes it easier to talk while you point the camera. -
On your phone, go to cwview.com and enter the code
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Allow camera access when your browser asks
The agent sees only what your camera sees, nothing else on your phone. They can switch between your front and back cameras, and may take snapshots to help sort out the problem. Close the browser tab to stop sharing.