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Quokka Net

Billing Information

Every service is billed on a fixed date each month. Simple, predictable, and no hidden Quokks.

Your anniversary date

All our services are billed on a fixed date, your anniversary date. That's the date you first activated your service.

Your first invoice is due immediately. After that, each month’s invoice is issued 7 days before your anniversary date, and payment is due on your anniversary date.

How each month runs

  1. 7 days before your anniversary date

    Your invoice for the next month is issued.

  2. 2 days before your anniversary date

    We send a payment reminder, and your saved credit or debit card is charged automatically.

  3. Your anniversary date · Due date

    Payment is due, and your next month starts.

If a payment doesn't go through

If payment is unsuccessful by the due date, we'll send you a reminder:

  • 1 day after the due date
  • 14 days after the due date
  • 21 days after the due date

If the invoice is still unpaid 28 days after the due date, your service will be suspended until payment is made or suitable arrangements have been agreed.