Legal Information

Your rights under the TCP Code

All Australian communications providers are bound by the C628 Telecommunications Consumer Protections (TCP) Code. These resources can help you understand your rights when using telecommunications services in Australia.

• Telecommunications Consumer Protections Code Australian Communications and Media Authority (ACMA) What the TCP Code covers and the protections it gives you.
• Consumer guides, including Making the Right Call Australian Communications Consumer Action Network (ACCAN) Plain-English guides to your rights as a phone and internet customer.
• Translating and Interpreting Service (TIS) National Department of Home Affairs Interpreting services for people who don't speak English.
• National Relay Service Accessible Telecoms Helps people who are deaf, hard of hearing or have a speech impairment make and receive calls.
• Accessible Telecoms Accessible Telecoms Independent information on phones and services suited to seniors and people with disability.