Report a problem

Tell us what's going wrong and our support team will look into it and get back to you.

Before you report a problem, these often fix it, or help us find the cause faster:

Restart your router: turn it off at the wall, wait a minute, and turn it back on.
Check service status for a known outage in your area.
See the troubleshooting guides and what your connection box lights mean.

For anything urgent, call us on 1800 663 977.

Your name

Phone

Email address

Service address

What's the problem?

What have you tried? (tick any)

Restarted my router Checked the lights on my connection box Tested with a cable plugged into the router

Tell us what's happening

When it started, how often it happens, and what the lights on your router and connection box show.