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Quokka Net

Moving home? Let's get you connected

Packing boxes? Changing suburbs? No worries. Tell us where you're headed and we'll line up your internet for when you arrive.

Tell us about your move Call 1800 663 977

More than the nbn

We connect the nbn and eight privately owned fibre and fixed wireless networks, so there's a good chance we can come with you. Tell us where you're moving and we'll confirm what's available there, the plans you can get, and whether a technician visit or a new development fee applies.

How moving works

  1. Tell us about your move

    Fill in the form below or give us a call with your new address and move date.

  2. We check your new address

    We confirm which network is there. If it’s different to your current one, you choose from the plans available at your new place.

  3. We line up your connection

    We order a new service at your new place, ready for your move date, and let you know if anyone needs to visit.

  4. Your old service

    Already with us? Once your new service is live, we’ll close your old one so you’re not paying twice. Moving from another provider? You’ll need to cancel with them yourself.

Good to know

How long will it take?
It depends on the network at your new place and whether a technician needs to visit. We'll give you an expected connection date when we check your address, so let us know as early as you can.
Are there any fees?
If your new address needs a new development or new line fee from the network, we'll tell you before we go ahead. Our plans are month-to-month, so there's no exit fee from us for moving. Switching to us from another provider? Check with them first whether you're still in a contract, or would pay a cancellation or equipment fee to leave.
What about my router?
Bring your current router, or order one from us. If your new place uses a different connection type, we'll let you know if you need different equipment.
And my home phone?
If you have a home phone with us, tick the box on the form and we'll sort it out as part of your move.

Tell us about your move

Pop in your details and our team will check your new address and get back to you during support hours.

Are you already with Quokka Net?
Home phone (optional)