Talk to an actual human
Real people on a real phone number, weekdays 8:30am to 10pm AET.
Give us a Quokk
We answer during support hours. For anything urgent, please call.
Get in touch
- Phone
- 1800 663 977
- Support hours
Monday to Friday
- VIC, NSW, ACT, TAS
- 8:30am – 10pm AEDT
- QLD
- 7:30am – 9pm AEST
- SA
- 8am – 9:30pm ACDT
- NT
- 7am – 8:30pm ACST
- WA
- 5:30am – 7pm AWST
- Mailing address
- Quokka Net Pty Ltd
PO Box 138, Gisborne VIC 3437 - Office
- Level 20, 31 Queen Street
Melbourne VIC 3000 (by appointment) - ACN
- 664 851 558
Domestic and family violence support
We have a dedicated, confidential line for customers affected by domestic or family violence.
Read our support policy →Accessibility and language support
- Translating and Interpreting Service (TIS National)
- 131 450
- Accessible Telecoms
- accessibletelecoms.org.au
- National Relay Service
- Find the NRS →