Is Neoloop down?
How to check for Neoloop outages, what to try at home, and who to call when your Neoloop service stops working. Neoloop now runs the Lynham Networks estates, also known as Lightning Wholesale.
Quokka Net's Neoloop service
Our Neoloop service is running normally
We don't know of any outage affecting a building, estate or area for Quokka Net customers on Neoloop. A fault with a single service, a local network outage or a problem at your place can still stop your internet, so check for Neoloop outages and try the steps below.
Checked 6:12 am Melbourne time. This is the status of our own service on Neoloop, not the whole Neoloop network. It shows outages affecting many customers at once, like a whole building, estate or area, not a fault with a single service. See our status page
Check Neoloop's outage information
Neoloop's outages page links to a network status page with live updates on interruptions and maintenance in your area, and to a register of past outages.
Go to the Neoloop outages page
If there's an outage in your area, there's nothing to fix at home. The network and your provider will be working on it.
No outage listed? Try these first
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Check your Neoloop box
Your Neoloop box (the ONT) is usually a Ubiquiti or Adtran model on a wall inside. Lights that are off or red usually point to a problem with the box, its power or the fibre. Ubiquiti box lights explained · Adtran box lights explained -
Check the cables
Make sure every cable between the wall, your Neoloop box and your router is firmly plugged in. If a fibre cable runs into your box, don't bend it sharply or pull it out. -
Restart in the right order
Turn off your router and your Neoloop box. Wait a minute, turn the Neoloop box back on, then turn the router on a couple of minutes later. -
Rule out your Wi-Fi
If you can, plug a computer straight into the router with a cable. If that works, the problem is your Wi-Fi rather than your Neoloop connection. See routers that work on Neoloop for the router settings Neoloop needs.
Still down? Contact your provider
Internet faults on Neoloop are raised by your internet provider, so they're who to call. They can check your service and raise a fault with the network if it's needed.
- With Quokka Net? Report a problem or call 1800 663 977. Tell us which lights are on and what you've tried.
- With another provider? Contact them: only your own provider can raise a fault for your service.
During a major outage we keep customers updated as our Outages Policy sets out.
Neoloop outage questions
How do I know if Neoloop is down?
Check the network's own outage information. Neoloop's outages page links to a network status page with live updates on interruptions and maintenance in your area, and to a register of past outages. Quokka Net customers can also check our service status at the top of this page, which lists outages affecting a whole building, estate or area. Neither shows a fault with a single service, so if they don't list an outage, try the steps on this page, then contact your provider.
How long do Neoloop outages last?
It depends on the cause: a power or equipment problem can be quick to fix, while damage to the network can take longer. Neoloop posts outage updates online, and your provider can tell you what's been said about your fault.
Who do I contact when my Neoloop service is down?
Your internet provider, not Neoloop. Only your provider can raise a fault with the network. If you're with Quokka Net, report a problem online or call us on 1800 663 977.
Thinking about your Neoloop provider?
You can choose who you're with on Neoloop. Our Neoloop plans are month-to-month, with no lock-in contract.
See Neoloop plans