Is VostroNet down?
How to check for VostroNet outages, what to try at home, and who to call when your VostroNet service stops working. VostroNet is now part of Neoloop, which publishes its outages.
Quokka Net's VostroNet service
Our VostroNet service is running normally
We don't know of any outage affecting a building, estate or area for Quokka Net customers on VostroNet. A fault with a single service, a local network outage or a problem at your place can still stop your internet, so check for VostroNet outages and try the steps below.
Checked 6:13 am Melbourne time. This is the status of our own service on VostroNet, not the whole VostroNet network. It shows outages affecting many customers at once, like a whole building, estate or area, not a fault with a single service. See our status page
Check Neoloop's outage information
Neoloop's outages page links to a network status page with live updates on interruptions and maintenance in your area, and to a register of past outages.
Go to the Neoloop outages page
If there's an outage in your area, there's nothing to fix at home. The network and your provider will be working on it.
No outage listed? Try these first
-
Check your VostroNet connection box
Your router connects to the VostroNet connection in your apartment. If it has a connection box with lights, check the box has power and that none of its lights are red. -
Check the cables
Make sure every cable between the wall, your VostroNet connection box and your router is firmly plugged in. If a fibre cable runs into your box, don't bend it sharply or pull it out. -
Restart in the right order
Turn off your router and your VostroNet connection box. Wait a minute, turn the VostroNet connection box back on, then turn the router on a couple of minutes later. -
Rule out your Wi-Fi
If you can, plug a computer straight into the router with a cable. If that works, the problem is your Wi-Fi rather than your VostroNet connection. See routers that work on each network for the router settings VostroNet needs.
Still down? Contact your provider
Internet faults on VostroNet are raised by your internet provider, so they're who to call. They can check your service and raise a fault with the network if it's needed.
- With Quokka Net? Report a problem or call 1800 663 977. Tell us which lights are on and what you've tried.
- With another provider? Contact them: only your own provider can raise a fault for your service.
During a major outage we keep customers updated as our Outages Policy sets out.
VostroNet outage questions
How do I know if VostroNet is down?
Check the network's own outage information. Neoloop's outages page links to a network status page with live updates on interruptions and maintenance in your area, and to a register of past outages. Quokka Net customers can also check our service status at the top of this page, which lists outages affecting a whole building, estate or area. Neither shows a fault with a single service, so if they don't list an outage, try the steps on this page, then contact your provider.
How long do VostroNet outages last?
It depends on the cause: a power or equipment problem can be quick to fix, while damage to the network can take longer. Neoloop posts outage updates online, and your provider can tell you what's been said about your fault.
Who do I contact when my VostroNet service is down?
Your internet provider, not VostroNet. Only your provider can raise a fault with the network. If you're with Quokka Net, report a problem online or call us on 1800 663 977.
Thinking about your VostroNet provider?
You can choose who you're with on VostroNet. Our VostroNet plans are month-to-month, with no lock-in contract.
See VostroNet plans