If you are experiencing issues with your Lynham Networks Ubiquiti NTU device, please try the following troubleshooting steps.
Device Overview
Front view of the Ubiquiti UFiber Loco NTU used for Lynham Networks installations.
Rear view of the device showing the optical and Ethernet ports.
Checking the Lynham Networks Connection Box
Status Lights Check
The signal lights show the strength of the fibre signal:
| Signal lights | What it means |
|---|---|
| Off | The NTU is starting up. |
| 1 white | Signal strength low, but working. |
| 2 white | Signal strength good. |
| 3 white | Signal strength strong. |
| 1 amber | Signal too low. Contact us. |
| 1 amber and 2 white | Signal too strong. Contact us. |
| 3 amber | No signal. Check the fibre cable is plugged in firmly, then contact us. |
| Alternating between 2 amber and 1 white, and the signal strength | The NTU isn’t authorised on the network. Contact us. |
Restart
If all of the above lights look correct, try restarting both devices:
- Power off your router and the Lynham Ubiquiti NTU.
- Wait 10 minutes.
- Power both devices back on.
- Wait 5 minutes and re-check the light statuses above.
Still Not Working? Lodge a Support Request
If you're still having issues, please submit a support request by:
- Emailing: [email protected]
- Calling: 1800 663 977
Please include the following details in your request:
- What type of fault are you experiencing? (e.g. no internet, slow speeds, dropouts)
- Signal light strength (number of bars illuminated)
- Is the Ethernet (LAN) light flashing or solid?
- Have you already tried restarting the device?