We send usage alerts by email to help you keep track of your data, and update your call and data usage in your account regularly. How often it updates, and which alerts you get, depends on your service.
Alerts go to the email address on your account. To check or change it, log in to your account.
Checking your usage
Log in to your account to see your current call and data usage for each service.
Mobile and mobile broadband
We email you when you reach 50%, 85% and 100% of your plan’s monthly data allowance, and again at 125% and 150%.
What happens after you use 100% depends on your plan. Some plans slow your data down until the next month, and others keep going and charge for the extra data. Your plan’s Critical Information Summary says which.
Call and data usage updates every hour. If you’re roaming overseas, usage can take up to 48 hours to appear, so keep an eye on it yourself while you’re away.
Not sure how much data you need? See estimating your data usage, or compare our mobile plans.
Home phone
Call usage updates every hour.
Home internet
Our home internet plans all include unlimited data, so there’s no allowance to run out of. Usage updates every 24 hours.
Some older plans, no longer sold, have a monthly data limit. If you’re on one, we email you when you reach 50%, 85% and 100% of it.