Quokka Net is an independently owned service provider with a focus on providing residential internet in Australia.  Quokka Net is backed by our parent company URL Networks Pty Ltd.

At Quokka Net we like to keep things simple and happy, that’s why we do not impose lengthy contracts.  Simply purchase a modem or bring your own and get going; if you’re not 100% happy you can cancel with 30 days notice and that’s it.

Yes, you can choose to add-on a static IP address to your Internet service.

The add-on cost is $5.50 per month.

This option is available for plans with a speed of 100 Mbps and above.

Please click the Edit button on the Review & Checkout screen when ordering a new service. Then tick the Static IP ($5.50/month) $5.50 AUD box to enable.

You can also enable/disable a static IP address from your management portal.

Alternatively, please reach out to our support team and we can enable the option for you.

Quokka-no! We don’t charge you any Quokk-nection fees to use our services. If you are in a new housing development or opt to have a new line Quokk-nected you may be liable for an additional charge as advised by nbn®. This will be advised when confirming your order.

Service transfers are sometimes completed in as little as 30 minutes! That’s some fast Quokk!

If there has never been an nbn Quokk-nection at your location, an appointment will likely be required. Appointment timeframes are usually 1-4 weeks. An nbn Quokk-fessional will come to your property to install any equipment and get you up and Quokk-nected.

At Quokka Net we use PPPoE to get you connected.

This means that when you order a service, we will send you a username and password that you will need to use to get connected (this is what you will configure in your router).

We do not currently support IPoE (also known as DHCP client). We have plans to support this in the future.

We do not utilise CG-NAT at this time.

Instead, you will be allocated a public IP address.

Your public IP address may change at any time.

We do offer a static public IP address as an optional add-on, if required.

The New Development Fee (NDF) is a one-off, industry-standard fee (typically $300) that is charged on the initial connection of a new premises to fibre-ready Internet in Australia.

The NDF is listed in the Australian Government’s Telecommunications Infrastructure in New Developments (TIND) policy as a standard NBN fee. It was introduced so the cost of new developments is shared between the developer, the first resident and the telco installing the infrastructure. It is a partial recovery for the cost of deploying network infrastructure to new premises or dwellings and is an end-user contribution.

What Is A New Development?

A newly-built or redeveloped property in which nbn infrastructure has been installed and not yet connected.

How Do I Know If It Applies To Me?

It will only apply to the first connection at each premises. We will confirm at the time of enquiry or signup if this fee applies to your property.

I Thought the Developer Had Already Paid This Fee?

The $300 NDF is a partial contribution to the cost of the infrastructure payable by the first resident. It is not to be confused with the fee a property developer pays directly to the Wholesale Network Provider, which is a separate partial contribution towards the infrastructure cost in the government policy.

I Need Assistance To Pay This Sum

We have several options available with regard to the payment of the NDF.

This fee can be paid upfront in full or broken down into monthly instalments over a 6 or 12-month period.

If you are interested in paying off your NDF in instalments, please reach out to our Support team.

Please note: if you cancel or transfer out your service during the 6 or 12-month term, the remaining instalments will become due and will be charged to your saved credit card.