All our services are billed on a fixed date (Anniversary date). 

The Anniversary date is the date you first activated your service. Your first invoice is due immediately. Subsequent invoices are issued on the Anniversary date each month. Payment is due 14 days after the anniversary date. Direct debit is automatically taken 2 days before the due date (i.e. 12 days from the anniversary date).

A payment reminder is sent 2 day before payment is due. This serves to remind you that your saved credit/debit card will billed.

If payment was unsuccessful by the due date we will send reminders on the following events:

• 1 day after the due date
• 14 days after the due date
• 21 days after the due date

A $15 late fee will be applied to your invoice after 7 days past the due date.

If after 28 days the invoice has not been paid we may suspend the services on your account until payment is made.

Payment Methods

Currently, the only payment available is by credit or debit card which will be saved in your portal and automatically charged each month (unless you cancel your service).