Quokka Net is an independently owned service provider with a focus on providing residential internet in Australia.  Quokka Net is backed by our parent company URL Networks Pty Ltd.

At Quokka Net we like to keep things simple and happy, that’s why we do not impose lengthy contracts.  Simply purchase a modem or bring your own and get going; if you’re not 100% happy you can cancel with 30 days notice and that’s it.

Unfortunately, we do not offer a static IP address for use with our residential connections, if you require this please visit our parent company URL Networks – url.net.au 

Yes, there is a once-off $55 connection fee (passed on from Lynham Networks). This fee covers your connection creation and the pre-cabling that enables an instantaneous connection.

If you are in a new housing development or opt to have a new line Quokk-nected you may be liable for an additional charge as advised by Lynham Networks. This will be advised when confirming your order.

Service transfers are sometimes completed in as little as 30 minutes! That’s some fast Quokka!

Generally, Lynham Networks completes the installation of the Fibre cabling and ONT Box during the build of a property.

This means that generally, you are able to order a service on your move-in day and be connected the same day (remote activation).

Please note: if you order hardware (such as a router) it will take 1-3 business days for the equipment to arrive. If you want to ensure you have the hardware for your move-in day, please let us know 4-5 business days before so that we can ship the hardware.

If there has never been an Lynham Networks Quokk-nection at your location, an appointment will likely be required. Appointment timeframes are usually 1-4 weeks. An Lynham Network Quokk-fessional will come to your property to install any equipment and get you up and Quokk-nected.

At Quokka Net we use PPPoE to get you connected.

This means that when you order a service, we will send you a username and password that you will need to use to get connected (this is what you will configure in your router).

We do not currently support IPoE (also known as DHCP client). We have plans to support this in the future.

We intend to roll Carrier Grade Network Address Translation (CG-NAT) out to all services in the near future.

The IPv4 space is very limited world-wide and we are required to ensure that all our IPs are utilised as efficiently as possible.

If you require a connection without CG-NAT, please visit our parent company URL Networks – url.net.au who offer connections with a Static Public IP.

The New Development Fee (NDF) is a one-off, industry-standard fee (typically $300) that is charged on the initial connection of a new premises to fibre-ready Internet in Australia.

The NDF is listed in the Australian Government’s Telecommunications Infrastructure in New Developments (TIND) policy as a standard NBN fee. It was introduced so the cost of new developments is shared between the developer, the first resident and the telco installing the infrastructure. It is a partial recovery for the cost of deploying network infrastructure to new premises or dwellings and is an end-user contribution.

In line with other major fixed-line Network providers including NBN Co and Opticomm, Lynham Networks / Lightning Wholesale may charge this fee at premises classed as new developments.

What Is A New Development?

A newly-built or redeveloped property in which Lynham Networks / Lightning Wholesale infrastructure has been installed and not yet connected.

How Do I Know If It Applies To Me?

It will only apply to the first connection at each premises. We will confirm at the time of enquiry or signup if this fee applies at your property.

I Thought the Developer Had Already Paid This Fee?

The $300 NDF is a partial contribution to the cost of the infrastructure payable by the first resident. It is not to be confused with the fee a property developer pays directly to the Wholesale Network Provider, which is a separate partial contribution towards the infrastructure cost in the government policy.

I Need Assistance To Pay This Sum

We have several options available with regard to the payment of the NDF.

This fee can be paid upfront in full or broken down in to monthly instalments over a 6 or 12-month period.

If you are interested in paying off your NDF in instalments, please reach out to our Support team.

Please note: if you cancel or transfer out your service during the 6 or 12-month term, the remaining instalments will become due and will be charged to your saved credit card.